Refund and Returns Policy

Overview

We want you to be fully satisfied with your 1023 Quarters gear. However, as a global archive fulfilling orders across international borders, we require our clients to choose carefully before securing their payload. Many items are allocated, fulfilled, or imported specifically for the customer via our international manufacturing partners.

Our default remedy for approved non-defective returns is store credit, not a cash refund. Nothing in this policy is intended to limit any statutory rights you may have under applicable consumer protection laws in your specific jurisdiction.

International Customs, Duties, and Taxes

As a global syndicate, 1023 Quarters ships internationally.

Customer Liability: All customs duties, import taxes, and brokerage fees are the sole responsibility of the customer.
Unpaid Customs: If a package is rejected or returned to us by customs due to unpaid duties or taxes, the original shipping cost, any return shipping fees, and a 25% restocking fee will be deducted from any store credit issued. Cash refunds will not be granted for abandoned packages.

Change-of-Mind Returns

We do not offer cash refunds for change of mind, incorrect size selection, color preference, style preference, unsuitable event timing, delayed personal planning, or because you no longer want the item.

Where we agree, at our sole discretion, to accept a non-defective item back, we will issue 1023 Quarters store credit, subject to the item being:

Unused, unworn, unwashed, and undamaged;
In its original packaging;
With all tags, labels, accessories, and inserts fully intact;
Returned within 14 days of the delivery date.

International courier costs for change-of-mind or size-exchange returns are strictly for the customer’s account.

Size Exchanges

If you ordered the incorrect size, you may request a size exchange within 14 days of receiving the item.

A size exchange is subject to active stock availability. If the requested size is not available, we will issue store credit instead.
The customer is responsible for the international courier cost to return the item to our designated facility, as well as the courier cost to dispatch the replacement item.

Store Credit

Where a return is approved for a non-defective item, the remedy will be issued as 1023 Quarters store credit. Store credit:

Is not redeemable for cash;
May be used toward future tactical and apparel purchases on 1023quarters.com;
Excludes original shipping/courier fees, customs, and taxes;
May be reduced by international return courier costs, inspection costs, or restocking fees where applicable.

Items That Cannot Be Returned (Unless Defective)

The following items are strictly non-returnable for change of mind, size exchange, or store credit:

Lingerie, underwear, hosiery, bodysuits, swimwear, and hygiene-sensitive items;
Custom orders, made-to-order items, pre-order drops, or items ordered by special arrangement;
Sale, clearance, discounted, or final-sale items;
Items that have been worn, washed, used, altered, damaged, perfumed, stained, or marked;
Items missing original packaging, tags, or labels;
Digital archives, gift vouchers, or store credit.

Defective or Factory-Fault Items

If you believe an item has a factory defect upon arrival, please contact us immediately at 1023@1023quarters.com with:

Your order number;
Clear, high-resolution photos or video of the alleged defect;
A description of the issue;
Photos of the packaging, labels, and overall item condition.

We may require the item to be inspected or referred to the manufacturer for assessment. A factory defect does not include:

Normal wear and tear;
Damage caused by misuse, incorrect washing, improper storage, or accidental damage;
Damage caused during international transit (after dispatch);
Fit or sizing issues;
Color variations caused by screen settings or studio lighting;
Loose threads or minor variations that do not affect the structural integrity of the item;
Damage caused by unauthorized alterations.

Where an item is confirmed to have a factory defect, we will resolve the matter in accordance with applicable consumer law. We will first attempt to repair or replace the item. Where this is not possible, we will discuss the available remedy, including a full refund, with you.

Event Deadlines and Late Ordering

We do not refund orders because they did not arrive in time for an event, festival, photoshoot, performance, or other fixed date unless we expressly guaranteed that delivery date to you in writing before you placed the order. Customers are responsible for ordering early and factoring in international transit times, customs processing, and possible logistical delays.

The Return Protocol

To initiate a return, email 1023@1023quarters.com within the applicable return window.
Do not send items back without written return authorization and a designated return address from our team.
Once approved, you must package the item securely for international transport. Items damaged during return transit due to poor packaging will be refused. We highly recommend using a trackable shipping service, as we are not liable for returns lost in transit.

Restocking Fee

Where we approve a discretionary return of a non-defective item, we reserve the right to charge a restocking fee of up to 25% of the product price. This will be deducted from the final store credit issued.

Original Shipping Fees

Original shipping, courier, fulfillment, or delivery fees are non-refundable and do not form part of the store credit, unless required by law or explicitly agreed upon by us in writing.